PRIVACY POLICY

Last Updated: September 26, 2026

At MELAROMA Lifestyle (“MELAROMA”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how MELAROMA collects, uses, stores, protects, and shares information when you visit or use https://melaroma.com/, place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with MELAROMA, we may collect the following information:

A. Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or use certain features of our website, we may collect:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• Order and purchase details

• Account information

• Communication preferences

• Information you provide when contacting Customer Care

• Any other information you voluntarily provide to us

B. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, payment providers may collect and process information such as card, bank, UPI, wallet, or other payment details.

MELAROMA generally does not receive or store complete payment card details where those details are processed directly by the relevant payment provider.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website or source

• Approximate location information derived from technical data

• Website activity and interaction information

• Date and time of visits

This information may be collected through Shopify, cookies, analytics tools, pixels, and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

• Processing and fulfilling orders

• Delivering products to you

• Processing payments

• Managing customer accounts

• Providing customer support

• Responding to questions, requests, and complaints

• Managing returns and exchanges

• Sending order and service-related communications

• Providing updates about your purchases

• Improving our website, products, services, and customer experience

• Understanding website usage and customer preferences

• Preventing fraud, misuse, unauthorized activity, and security incidents

• Maintaining website and business security

• Sending promotional or marketing communications where permitted and, where required, with your consent

• Complying with legal, regulatory, tax, accounting, and other lawful obligations

We aim to collect and use personal information only for legitimate and reasonably necessary purposes connected with our business and services.

3. MARKETING COMMUNICATIONS

With your permission, where required, we may send you marketing communications by email, SMS, WhatsApp, or other available channels.

These communications may include:

• Product launches

• Beauty and skincare information

• Promotions and offers

• New collections

• Campaigns

• MELAROMA updates

• Other brand-related communications

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

Official@melaroma.com

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, shipping updates, or important account or transaction information.

4. COOKIES AND SIMILAR TECHNOLOGIES

MELAROMA and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our website.

These technologies may be used for purposes such as:

• Keeping the website functioning properly

• Remembering preferences

• Maintaining shopping cart functionality

• Understanding how visitors use the website

• Measuring website performance

• Improving our services

• Personalizing certain experiences

• Measuring marketing and advertising performance

Some cookies may be placed by third-party services that operate on our behalf or provide functionality to our website.

You may be able to control or disable certain cookies through your browser or available privacy settings. Disabling some cookies may affect how certain parts of the website function.

5. HOW WE SHARE PERSONAL INFORMATION

We may share personal information where reasonably necessary to operate MELAROMA and provide our services.

These parties may include:

Shopify

Our online store is powered by Shopify, which provides ecommerce and infrastructure services necessary for operating our website and processing orders.

Payment Providers

We may share relevant information with payment processors and financial service providers to process transactions and prevent fraudulent activity.

Delivery and Logistics Partners

We may provide your name, telephone number, shipping address, and order information to courier and logistics partners for the purpose of delivering your purchase.

Technology and Service Providers

We may use third-party providers for services such as:

• Website hosting and infrastructure

• Analytics

• Customer support

• Email and communications

• SMS or WhatsApp communications

• Marketing

• Fraud prevention

• Website security

• Customer relationship management

These providers may process personal information only as necessary to provide their services or for other lawful purposes.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to comply with applicable law, legal process, government requests, court orders, protect our rights, prevent fraud, investigate misuse, or protect the safety and security of MELAROMA, our customers, or others.

6. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, social media platforms, payment services, advertising platforms, or other external services.

MELAROMA is not responsible for the privacy practices, policies, or content of websites or services that we do not operate.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

7. SOCIAL MEDIA

MELAROMA may maintain profiles or links on platforms such as Instagram, X/Twitter, Facebook, Pinterest, Snapchat, or other social platforms.

When you interact with MELAROMA through these platforms, your information may also be subject to the privacy policies and terms of those platforms.

MELAROMA does not control how those platforms independently collect or use personal information.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders

• Providing customer support

• Maintaining business records

• Managing accounting and tax requirements

• Resolving disputes

• Preventing fraud and misuse

• Complying with applicable legal obligations

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

10. YOUR RIGHTS AND CHOICES

Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information, including rights relating to:

• Access to information about the processing of your personal data

• Correction of inaccurate or incomplete information

• Erasure or deletion where applicable

• Withdrawal of consent where consent is the basis for processing

• Opting out of promotional communications

• Raising a privacy-related complaint or grievance

• Exercising other rights available under applicable law

Requests to exercise privacy rights may be sent to:

Official@melaroma.com

We may need to verify your identity before processing certain requests.

Where processing is required for legal, contractual, security, accounting, or other legitimate purposes, some information may need to be retained even after a deletion or withdrawal request.

11. CHILDREN'S PRIVACY

MELAROMA's website is not intended to knowingly collect personal information directly from children.

If you are under the applicable age of consent or majority, please use our website with the involvement of a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at Official@melaroma.com so that we can review the matter and take appropriate action.

12. INTERNATIONAL PROCESSING

Some of our technology, ecommerce, payment, analytics, marketing, or service providers may process information using systems located outside India.

Where personal information is processed outside India, we take reasonable steps to use appropriate contractual, technical, organizational, and legal safeguards as applicable.

13. FRAUD AND SECURITY MONITORING

We may use information associated with website activity, orders, devices, and transactions to identify or prevent suspected fraud, unauthorized transactions, abuse, or other unlawful activity.

This may include sharing relevant information with payment providers, security providers, logistics partners, or appropriate authorities where reasonably necessary.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how MELAROMA handles personal information.

15. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way MELAROMA handles personal information, please contact us:

MELAROMA Lifestyle

Email: Official@melaroma.com

Location: New Delhi, India

We aim to review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

16. GOVERNING LAW

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy and personal data protection.

Where applicable, disputes or privacy-related matters shall be subject to the laws and jurisdiction applicable to MELAROMA Lifestyle's operations in India.

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MELAROMA Lifestyle
Modern beauty. Considered luxury.

Dream boldly. Care deeply. Glow confidently.